Privacy Policy

Tannor Proudly Provides Free Worldwide Shipping During our Sale!
ALL orders shipped via USPS, UPS, or FEDEX. While most orders arrive earlier than expected, this largely depends on the traffic and cut-downs your country is experiencing.

If you have any additional questions regarding your package or our excellent service, please email us at support@tannor.store

Order processing times are separate from the shipping times you see at checkout.

All orders are quality checked and processed typically within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. All orders received after 12:00PM EST will begin processing the next business day.

INTERNATIONAL SHIPPING

We offer international shipping to the following locations: United Kingdom, United States, Canada, and Australia

Your order may be eligible for Priority Shipping along with an Extended Two-Year Warranty for a small fee. If this option is purchased as an add-on during checkout, we will prioritize processing your order, resulting in a 1 business day or less quality check and processing time. Please note, this is NOT an expedited transit line. If your order is eligible to be expedited, we will provide you the shipping option marked as DHL, FedEx, or UPS Express Delivery during checkout.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Tannor is not responsible for these charges if they are applied and are your responsibility as the customer.

Please be aware that these time frames are estimates and may change due to high demand, holiday seasons, or sudden global events that influence delivery times. Maximum delivery time: 25 business days.

Please note that we are not responsible for any lost or stolen packages upon delivery. This is why we provide constant shipping updates to ensure you receive your product safely.

Signatures are NOT required for receiving orders, so please be mindful of our shipping updates to safely receive your order(s).

How Do I Check my Order Satus?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 21 days of receiving your shipping confirmation email, please contact us at support@tannor.store with your name and order number, and we will look into it for you.

Track Your Order Here.

Tracking numbers are sent out to the email that was provided during the order as soon as the order is processed and shipped.

Pre-Orders

If you are purchasing a product that is currently on "pre-order" (as labeled on the product page), then you must take into consideration the estimated "in-stock" date (also denoted on the product page). This date does not include additional processing times which may be up to 1-3 business days following the "in-stock" date. ANY order placed that features a product currently on "pre-order" will be subject to the delays denoted on the "pre-order" product page of the item featuring this status. Orders featuring pre-orders may be canceled within 24 hours of placing the order. Cancellation requests post 24 hours may be subject to partial refunds or rejection of the request.

Invalid/Undeliverable Shipping Addresses

We are not responsible for orders placed with incorrect addresses (you may change your shipping address usually within a maximum of 48 hours upon ordering). If an order's shipping address is invalid and our worldwide shipping couriers are not able to deliver the goods, the customer has the option of paying a fee (equal to the estimated shipping cost) or having their order disposed. A refund is not eligible for disposed orders as we are unable to return international deliveries due to invalid shipping addresses.

REFUNDS, RETURNS, AND EXCHANGES

[Link to our full return/refund policy here]

Returns
In the unlikely event that you receive a faulty or damaged product, you can return your order within 30 days of purchase for a speedy replacement.

15-Day Money Back Guarantee!
Not meant to be? You have 15 days from the date received to submit a Money Back Guarantee application. Please visit our Returns page for more information.

Contact Us

If you can’t find the answer to your question via our FAQ, please send us an email at support@tannor.store or shoot us a question, we love to hear from you!